How to check your Subway Gift Card balance

If you want to check your Subway Gift Card balance online instead of in person, start by visiting the official Subway website: www.mysubwaycard.com. 

The process is pretty straightforward:

1. Get online and go to www.mysubwaycard.com.
2. Click on 'Check Gift Card Balance' on the homepage.
3. Enter your gift card number. This is the number printed on the front of your physical card or listed in your confirmation email.
4. Enter the PIN. This is the security code on the back of the card (hidden under a scratch panel) or found in your confirmation email with the gift card number.
5. Click 'Check Balance.' Your up-to-date remaining balance will be displayed on screen.

When you check your Subway card balance, the amount shown is the credit currently available on your card. If you have used the card before, this will reflect any previous purchases that have already been deducted. Keep in mind that balances are always updated in real time, so the amount you see is accurate at the moment you check it. If you have multiple Subway Gift Cards, however, you will need to check each one's balance separately. The balances are not combined into one account.

To check your Subway card balance online in Canada, you will need three things: 

1. Your card number
2. Your PIN
3. A device with internet access

If you do not have both the card number or PIN, you will not be able to check your balance. 

Your card number is the long number printed on the front of the physical card. It is usually found directly below the Subway logo or near the bottom of the Subway Gift Card. If you have a digital Subway Gift Card, the card number is included in the confirmation email you received after purchase.
Your PIN is the security code on the back of the card. On a physical card, it is hidden under a silver scratch panel that you scratch off to reveal the number. On a digital card, the PIN is listed directly in your confirmation email. Keep this email stored safely, as you will need the PIN every time you check your balance or make a purchase.

A phone, tablet, or computer with internet access is all you need to visit www.mysubwaycard.com and complete the balance check. The website works on all major browsers, so no app or software download is required.

If the Subway Gift Card balance is not showing, the most common cause is an incorrect card number or PIN. Double-check that you have entered both correctly, paying attention to whether it's a zero or the letter O. Make sure there are no extra spaces.

The gift card may also not yet be activated. A Subway Gift Card purchased in-store in Canada is activated at the till at time of purchase. If the card was bought online, activation happens automatically. If the card was a gift and you are unsure whether it has been activated, check with the person who gifted the card.

If the MySubwayCard website is temporarily unavailable, try again. Technical issues on a website are usually resolved quickly.

If none of the above resolves the issue, contact Subway Canada customer service. They can verify your card status, confirm activation, and help check the balance. Contact details can be found on www.subway.com. When you call, have your card number and proof of purchase ready. This will quicken the process.

Once the issue is resolved, you can check your Subway Gift Card balance again at www.mysubwaycard.com and use it at any participating Subway location across Canada.