Terms and Conditions

Last Updated: November 24th, 2025.
 

Your purchase of this Gift Card (“Card”) and use of this Gift-card.com website constitutes acceptance of these Terms and Conditions (“Terms”), the Gift-card.com Terms of Service, and our Privacy Policy. Please read and accept the full Terms carefully prior to making your purchase. Key terms and conditions applicable to this Card are as follows: 

This website is operated by Giftcards Group B.V., and gift cards sold through the website are issued by Giftcards Group B.V., a private limited liability company registered in the Netherlands under Chamber of Commerce number 52343065, with its registered office at Ambachtsweg 6, 1474HW, Oosthuizen, The Netherlands, and various unaffiliated third parties.

These Terms and Conditions (also referred to as “Terms of Service”) form a contract between you and Giftcards Group B.V. which governs the purchase, use, and redemption of digital gift cards and related services available on this website. Applicable terms and conditions are subject to change without notice. Void where prohibited.

IN PARTICULAR, THESE TERMS OF SERVICE CONTAIN AN ARBITRATION PROVISION THAT WAIVES YOUR RIGHT TO A COURT HEARING AND/OR A JURY TRIAL AND A CLASS ACTION WAIVER THAT WAIVES YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT TO ENFORCE THIS CONTRACT.

By accessing or using our services, or by purchasing gift cards, you agree to be bound by these Terms. IF YOU DO NOT AGREE WITH THESE TERMS OF SERVICE, YOU ARE NOT GRANTED PERMISSION TO ACCESS OR OTHERWISE USE OUR WEBSITE OR ANY OF ITS RELATED CONTENT AND SERVICES, AND ARE INSTRUCTED TO CEASE ALL USE OF THE WEBSITE AND RELATED SERVICE IMMEDIATELY.

If you are purchasing or using our services on behalf of a business, legal entity, or for commercial purposes, you acknowledge that consumer protection laws do not apply to your transaction. All warranties are disclaimed to the maximum extent permitted by law, and our liability is excluded or limited as outlined in these Terms. You further agree that Dutch law shall apply to all such transactions, and the forum selection and liability limitations stated in these Terms remain fully enforceable.

We operate as a Dutch company without any local presence, establishment, or incorporation in the United States. Our operations are fully based in the Netherlands, and all transactions are processed and fulfilled from the EU.
By accessing or using our services, you agree that our operations are governed by Dutch law and that any claims will be resolved exclusively by Dutch courts, unless otherwise required by mandatory law.

If, for any reason, a court or regulator determines that U.S. law applies to any claim or matter arising from these Terms or your use of our services, then:

• The laws of the State of New York shall apply, excluding its conflict of law principles.
   
• These Terms, including all waivers and limitations of liability, shall remain in full force and effect and shall be interpreted to the fullest extent permitted under New York law.
   
• Certain states in the U.S. may provide additional rights for gift card holders. Where such laws apply and cannot be waived, they will take precedence over these Terms.

3.1 If applicable under U.S. law, you and Giftcards Group B.V. agree to resolve any dispute, claim, or controversy through individual binding arbitration, and not in court.
3.2 YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-WIDE ARBITRATION OR ANY CONSOLIDATION WITH OTHER ARBITRATIONS.
3.3 Before initiating arbitration, both parties agree to make a good-faith effort to resolve the dispute informally by notifying the other party in writing and allowing 60 days to reach a resolution. Notices should be sent to [email protected].
3.4 If no resolution is reached after this 60-day period, either party may initiate binding arbitration.
3.5 Arbitration shall be conducted in accordance with the Consumer Arbitration Rules of the American Arbitration Association (AAA), and held in the Netherlands or remotely, unless both parties mutually agree to a different neutral forum.
3.6 This agreement to arbitrate and waive class actions is enforceable to the fullest extent permitted under applicable U.S. federal and state law, regardless of the customer’s state of residence.

4.1 Class action waiver
To the extent any claim is not subject to arbitration, both you and Giftcards Group B.V. waive the right to a jury trial. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY CONSOLIDATION WITH OTHER ARBITRATIONS TO THE FULLEST EXTENT PERMITTED BY LAW.

4.2 Good-faith negotiation
Before arbitration, both parties agree to attempt good-faith resolution within 60 days of written notice.

4.3 Forum
Unless otherwise agreed, arbitration shall be conducted in the Netherlands or remotely. However, if mandatory U.S. law requires arbitration to be held in the United States for consumer protection purposes, arbitration will instead be conducted in the State of New York, or remotely, in accordance with the rules of the American Arbitration Association (AAA).

5.1 Our platform offers two types of digital gift cards:

• (Multi) Choice Gift Cards – issued by Giftcards Group B.V., available in various themes, subject to the Product-specific Terms – Multi Choice Gift Card, provided in a separate section at the bottom of this page.
   
• Third-party gift cards – issued by external brands or program owners, subject to their own terms and conditions. For these cards, we act solely as a limited-purpose agent for the issuer.

5.2 Third-party gift cards are governed exclusively by the issuer’s terms, which may include rules on redemption, validity, usage restrictions, and other commercial limitations.

5.3 We accept no responsibility or liability for the performance, redemption, or usability of third-party gift cards, even if sold through our platform. This exclusion includes, without limitation, any loss, theft, or unauthorized use of such third-party gift cards after delivery.

5.4 Digital gift cards are delivered immediately upon successful payment and order confirmation, unless otherwise stated during checkout. Once a digital gift card has been delivered electronically to the purchaser or designated recipient, the sale is considered final and complete, and our performance obligations are deemed fulfilled. Risk of loss and title for gift cards pass to the purchaser upon transfer or electronic transmission to the recipient; for the avoidance of doubt, such recipient may not always be you. Gift cards are void if copied, altered, or subsequently transferred, purchased, or sold in violation of these Terms.

5.5 The order becomes binding once you click the complete payment button. You acknowledge that, to the extent permitted by law, you waive any applicable right of withdrawal or cancellation. Gift cards are not redeemable for cash or credit, except where required by applicable law.

5.6 Customers are responsible for providing accurate recipient information. We are not liable for failed or delayed delivery due to user error. This includes any loss, theft, or unauthorized use resulting from the provision of inaccurate recipient information.

5.7 We are not liable for delays or failed delivery caused by force majeure events or interruptions in email service, internet infrastructure, or third-party platforms.

5.8 Delivery to the intended recipient depends on the accuracy of the information provided and the technical availability of the recipient’s inbox or device.

6.1 We implement reasonable technical and organizational measures to detect and prevent fraud.

6.2 No system is completely secure, and we are not liable for unauthorized access, fraud attempts, or misuse of gift cards unless caused by our gross negligence or willful misconduct. For the avoidance of doubt, this includes any loss or theft of a gift card once delivered to the purchaser or designated recipient.

6.3 We reserve the right to suspend, block, delay, or cancel the issuance of any gift card or account in cases of suspected fraud, misuse, overdue payments, payment disputes, chargebacks, or other breaches of these Terms, without prior notice. We may cancel or deactivate the corresponding gift card until any dispute is resolved.

6.4 We disclaim any liability for loss arising from fraudulent transactions using your payment method or account credentials, unless due to our fault.

6.5 We are not responsible for the loss, theft, or unauthorized use of any gift card, whether physical or digital, once it has been delivered to the purchaser or the designated recipient, unless such loss is directly caused by our gross negligence or willful misconduct.

Gift cards may be transferred only through authorized channels or as a gift to another individual without charge, unless otherwise stated in product-specific terms. Any unauthorized resale or trade is prohibited.

Gift cards purchases are non-refundable except where required by law.

Bulk orders or promotional use of gift cards require prior written approval from the Issuer. Specific thresholds or conditions may be set out in product-specific terms.

10.1 All content, designs, text, images, graphics, logos, icons, and software on this website are the property of Giftcards Group B.V. or its licensors, and are protected by intellectual property laws.
10.2 You may not copy, reproduce, modify, distribute, display, perform, or otherwise use any content from our website without our prior written consent.
10.3 The names, logos, trade dress, and trademarks of Giftcards Group B.V. may not be used for promotional or commercial purposes without prior written approval.
10.4 Third-party trademarks remain the property of their respective owners. Use of any third-party brand names, trademarks, or logos on this site is solely for the purpose of identifying the associated gift cards and does not imply any affiliation with or endorsement by the respective brand owners.
10.5 Feedback means any feedback, recommendations, enhancement requests, suggestions, testimonials, endorsements, or ideas for improvement communicated by you to us regarding our website, products, and/or services. From time to time, you may voluntarily provide Feedback to us, whether or not in response to specific requests or solicitation. In such event, you grant to us a perpetual, irrevocable, fully transferable, freely sublicensable, royalty-free, worldwide license to make, have made, use, import, offer for sale, sell, reproduce, distribute, modify, adapt, prepare derivative works of, display, perform, and otherwise exploit such Feedback for any purpose in our discretion without restriction. The foregoing license to Feedback shall survive the termination or expiration of these Terms of Service for any reason.

We are not liable hereunder for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, strikes, cyberattacks, power outages, or failures of telecommunications networks.

If any provision of these Terms is found unlawful or unenforceable pursuant to operation of applicable law, said provision shall be removed herefrom or reformed to the minimum extent required to give effect to such law, and the remaining provisions shall remain valid and in full force and effect to the maximum extent permitted under applicable law. Our failure to insist on strict performance of any of these Terms of Service will not operate as a waiver of any subsequent default or failure of performance. No waiver by us of any right under these Terms of Service will be deemed to be either a waiver of any other right or provision or a waiver of that same right or provision at any other time. These Terms shall be interpreted to give maximum effect to the parties’ intent permitted under applicable law.

Use of our website and services is entirely at your own risk.

Certain jurisdictions and laws may not permit some or all of the disclaimers of liability set forth in this Article. in the event that such a jurisdiction or law applies to the subject matter of these Terms of Service, the foregoing disclaimers will apply to the maximum extent permitted under applicable law

These Terms are the complete agreement between you and Giftcards Group B.V. and supersede all prior agreements and understandings pertaining to its subject matter (whether written or oral). 

We may update these Terms at any time by posting an updated version of the Terms to this location, or by providing such notice of said update as expressly permitted and/or required by applicable law. Accordingly, please review these Terms periodically to confirm compliance with any updates. Continued use of our services constitutes acceptance of the updated Terms.

We are not responsible for the content or practices of third-party sites linked from our platform. Certain services, features, or components of our website may be delivered by third-party providers. By using any such third-party feature, service, or functionality, you acknowledge and consent that we may share information and data with the applicable third-party provider as may be required to enable and facilitate the requested feature, service, or functionality. We expressly disclaim all responsibility and liability for any third-party materials, programs, applications, tools, products, and services made available or accessible on our website, and you agree that we will not be responsible for any loss or damage incurred as a result of your use of or access to any such materials, or from your communications or transactions with any third party.

Additional notices, terms, and conditions may apply to services, receipt of (or access to) certain materials, participation in a particular program, and/or to specific portions or features of the website delivered by third parties, including without limitation the terms of third-party tools, applications, and APIs. Your use of any such third-party feature, tool, application, or API is conditioned on your acceptance of all third-party terms applicable thereto, and you agree to abide by all such terms. You further agree that (a) these Terms of Service operate in addition to any terms of use imposed or required by any such third-party provider; and (b) these Terms of Service supplement and do not alter or amend any such third-party terms of use.

Provisions that should logically survive termination, including arbitration, limitations of liability, disclaimers, and governing law, remain in effect.

You may not transfer your rights under these Terms, in whole or in part, without our prior written consent. We may assign our rights at any time without notice.

We reserve the right to view, monitor, and record your activity on our website and related services, platforms, and applications without any prior notice to or permission from you. Our provision of our website and services is subject to existing laws and legal process, and nothing contained herein shall restrict or reduce our ability to comply with governmental, court, and law enforcement requests or requirements involving your use of the same, or information that we receive or collect with respect to such use.

We reserve the right, in our sole discretion, to terminate or suspend your access to any site, service, feature, platform, or application that we provide, without notice to you, for any purpose in our discretion, including without limitation if we reasonably determine or suspect that you are in violation of these Terms of Service or any applicable law, and/or that your continued use thereof would cause harm to any person or entity. 

IMPORTANT: PLEASE READ
Multi Choice Gift Card (“Card” or “CGC”) may only be redeemed for other gift cards at gift-card.com. The available balance on Card does not expire and there are no inactivity or service fees associated with use of the Card. The balance remains valid until fully used. Cards purchased through www.gift-card.com are not reloadable, refundable, or redeemable for cash, except where required by law. LOST, STOLEN, OR MISUSED CARDS WILL NOT BE REPLACED. Card is void if copied, altered, transferred, purchased, or sold. Treat Card like cash. Use of this Card means you accept the Terms and Conditions at www.gift-card.com. All sales of Cards are final and cannot be refunded. Issued by Giftcards Group B.V. (“Issuer”), a company organized under the laws of the Netherlands. For balance inquiries or customer support, visit www.gift-card.com. Void where prohibited.

Cards issued by Giftcards Group B.V., a private limited liability company registered in the Netherlands under Chamber of Commerce number 52343065, with its registered office at Ambachtsweg 6, 1474HW, Oosthuizen, The Netherlands. These Terms and Conditions (also referred to as “Terms of Service”) form a contract between you and Giftcards Group B.V. which governs the purchase, use, and redemption of digital gift cards and related services available on this website. For balance inquiries, questions, or customer support, please visit hotelgiftcard.com or call +1-888-359-9853. Applicable terms and conditions are subject to change without notice. If the laws pertaining to this Card require additional or different terms or conditions, then such terms and conditions shall apply.

1. Applicability

These Product-specific Terms govern the legal relationship between Giftcards Group B.V. (“Issuer”) and any holder of a Multi Choice Gift Card purchased or used in the United States. Card value ranges from $10 to $750 and is recorded in the Issuer’s central administration system. These Terms form part of the Issuer’s general Terms & Conditions, which also apply in full. In the event of any inconsistency, these Product-specific Terms control for matters relating specifically to the CGC.

For the purposes of these Product-specific Terms, all themed versions or designs of the Multi Choice Gift Card (including but not limited to ‘Happy Birthday’, ‘Thank You’, seasonal or promotional editions) are considered the same product and are subject to these Terms in full.

2. Validity

• No expiration date.

• No inactivity or service fees.
• Balance remains available until fully used.

• Not exchangeable for cash, except where required by applicable U.S. state or federal law (including but not limited to laws in California, Massachusetts, and New York).

3. Redemption

Redeemable only for other gift cards and/or gift card vouchers listed as available on gift-card.com at the time of redemption. Selection may change without notice. Availability of third-party gift cards is subject to the terms and conditions of the respective issuers.

4. Eligible Goods and Services

Redeemable solely for other gift cards and/or gift card vouchers listed on gift-card.com at the time of redemption. Selection and availability may change without notice. Certain products may be excluded from redemption where prohibited by law.

5. Balance Information

Any balance shown online or via customer service is for informational purposes only and may not reflect recent transactions. Processing delays may occur. We reserve the right to correct the balance of a CGC if we believe that a billing error has occurred, and we disclaim all liability for any such billing errors.

6. Restrictions and Prohibited Uses

The following activities are strictly prohibited:
a. Selling or exchanging a CGC for cash (except where required by applicable law).
b. Purchasing from or reselling through unauthorized third parties.
c. Commercial or promotional use without the Issuer’s prior written consent.
d. Redemption for goods/services not listed as eligible on gift-card.com.
e. Redemption by anyone other than the purchaser or intended recipient.
f. Altering, tampering with, or duplicating the CGC or its packaging.
g. Copying or recording card details without purchase.
h. Using automated tools or bots to check balances.
i. Engaging in fraudulent, illegal, or unauthorized use.

Any violation may result in immediate cancellation of the CGC without refund.

7. Loss, Theft, and Fraud

Treat the CGC like cash. The Issuer is not responsible for the loss, theft, damage, or unauthorized use of the CGC once delivered to the purchaser or designated recipient, except where required by law. The Issuer reserves the right to suspend, cancel, delay, or deactivate a CGC in cases of suspected fraud, unauthorized transactions, payment disputes, chargebacks, or violations of these Terms, and may hold such card(s) until the issue is resolved. Risk of loss and title for CGC passes to the purchaser upon transfer or electronic transmission to the recipient; for the avoidance of doubt, such recipient may not always be you. CGC is void if copied, altered, or subsequently transferred, purchased, or sold in violation of these Terms.

8. Bulk Purchases and Promotional Use

Bulk orders over $1,000 or any promotional distribution of CGCs require prior written authorization from the Issuer. The Issuer may impose additional conditions for such transactions.

9. Payment and Activation

Funds are loaded onto the CGC only after successful payment, unless otherwise agreed in writing. If payment is reversed, disputed, or charged back, the Issuer may cancel or deactivate the CGC without prior notice.

10. Gift Card Offering - Subject to Change

The selection of gift cards available for redemption may change at any time without notice. The Issuer does not guarantee the continued availability of any particular brand or product.

11. Refunds and Irrevocability of Redemption

The CGC is non-refundable through the Issuer if purchased via a third-party reseller. Once redeemed for another gift card or voucher, the transaction is final and cannot be reversed, refunded, or exchanged. Refund policy will be posted at the point of sale online.

12. Governing Law

These Product-specific Terms and any disputes arising from or related to CGC shall be governed by and construed in accordance with the laws of the Netherlands, excluding its conflict of law rules, unless mandatory law in another jurisdiction (such as applicable U.S. state or federal law) requires otherwise. Any arbitration or legal proceedings shall be conducted as provided in the Issuer’s general Terms & Conditions.

13. Relationship to General Terms & Conditions

These Product-specific Terms are to be read together with the Issuer’s general Terms & Conditions. In the event of any inconsistency, these Product-specific Terms shall prevail for issues specifically related to the CGC.