Cookie and Privacy Statement

Last Updated: March, 2025

At GIFTCARDS GROUP BV (“we”, “us”, “our”), your privacy is a top priority. This Privacy Policy describes how we collect, use, store, and disclose your personal information when you interact with our online gift card store at gift-card.com (the “Site”).

We are committed to protecting your personal data in accordance with all applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation such as:

• The Quebec Act Respecting the Protection of Personal Information in the Private Sector (Bill 25),
• British Columbia’s Personal Information Protection Act (PIPA), and
• Alberta’s Personal Information Protection Act.

By using our Site or purchasing products from us, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

GIFTCARDS GROUP BV is the organization responsible for managing personal information collected through our Site.

Contact Information:
• Address: Ambachtsweg 6, 1474HW Oosthuizen, The Netherlands
• Email: support_ca@gift-card.com

We collect personal data when you interact with our Site in the following ways:

Order and Account Information:

• Name, billing and shipping address, email, phone number
• Order details including product type, amount, and invoice data
• Payment details (handled securely via third-party payment processors)

Online Activity and Technical Data:

• IP address, browser, operating system, device identifiers
• Information gathered via cookies or similar technologies (see Section 5)

Marketing and Preferences:

• Consent-based subscription to newsletters or promotional offers
• Preferences for receiving communications
• Feedback or responses from surveys or customer service

Optional Data:

• Geolocation data, collected only with explicit user consent

We process your data for purposes including:

a. Fulfilling Your Orders and Providing Support

• To process and deliver gift card orders
• To respond to inquiries, complaints, or refund requests
• Retained for up to five years to handle disputes and obligations

b. Payment Processing & Fraud Prevention

• Handled via secure payment providers (e.g., PayPal, Visa, Mastercard)
• We do not store full payment details on our servers

c. Website Performance & Analytics

• To monitor and improve Site performance
• Using anonymised data (e.g., via Google Analytics)

d. Marketing & Personalization

• Only with your explicit consent
• You can opt out at any time

e. Legal Compliance

• To meet tax, accounting, and regulatory requirements

Legal Bases: Our data processing is based on consent, contractual necessity, legal obligations, or legitimate interests (such as fraud prevention or business analysis).

• Directly from you: When you place an order, create an account, or contact us
• Automatically: Via cookies and tracking technologies (see Section 5)
• From third parties: Such as address verification from postal services

We use cookies to:

• Enhance your browsing experience
• Measure traffic and engagement
• Provide personalized content and advertising (with your consent)

For more details, please refer to our [Cookie Policy] or contact us at support_ca@gift-card.com.

We retain personal data only as long as necessary:

Once no longer needed, data is securely deleted or anonymized.

We only share your information when necessary and under confidentiality agreements, including with:

• Payment Processors (e.g., PayPal, Klarna)
• Logistics and Delivery Providers
• IT and Hosting Services
• Marketing Platforms (only with your consent)

We do not sell your personal data.

If your personal information is transferred outside Canada (e.g., to our European headquarters or third-party processors in the EEA), we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Binding corporate rules
• Verified adequate protection standards

Under Canadian privacy law, you have the right to:

• Access – Know what personal information we hold
• Correction – Request updates to incorrect data
• Erasure – Request deletion, subject to legal obligations
• Withdraw Consent – Opt out of communications or marketing
• Lodge Complaints – With relevant provincial or federal authorities

To exercise these rights, email us at support_ca@gift-card.com. Proof of identity may be required.

For Quebec residents, we also comply with specific consent and breach notification requirements under Bill 25.

We implement reasonable administrative, technical, and physical safeguards to protect your data against loss, theft, and unauthorized access or disclosure. These include:

• SSL encryption
• Limited internal access
• Secure hosting infrastructure

We may update this policy to reflect legal changes or operational needs. Updated versions will be posted on our Site. If significant changes are made, we will notify you by email (if possible) or via an on-site alert.

If you have questions, concerns, or complaints regarding your personal data or this Privacy Policy:

GIFTCARDS GROUP BV
Ambachtsweg 6, 1474HW Oosthuizen, The Netherlands
📧 support_ca@gift-card.com

If you believe your privacy rights have been violated, you can file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or your provincial privacy authority.