Check your spam folder. Your digital gift card may have ended up there. Still nothing after an hour? Contact our customer service.

I was supposed to receive my voucher within an hour, but nothing has arrived. What should I do?

No, unfortunately, once you’ve redeemed your Choice Gift Card, you cannot exchange, modify or cancel the selection.

Can I cancel my redemption and choose a different card?

Most gift cards are activated immediately after purchase. If your card isn’t active yet, please allow two working days. Still not working after that? Get in touch via our contact form.

My gift card isn’t active.

At the moment, it is not possible to order a physical card. The availability of digital cards is indicated during selection.

Can I choose between a physical or digital gift card during redemption?

Yes! You can split the value of your Choice Gift Card across multiple gift cards.

Can I choose more than one gift card with a single Choice Gift Card?

Sometimes, a gift card may be temporarily unavailable or there may be technical issues. Some cards are also not included in the redemption offer but are only sold separately.

Why isn’t my preferred gift card available?

To redeem your Choice Gift Card, a PIN is required. Whether a PIN is needed for the gift card you select depends on that specific card. If you’re unsure, contact the customer service of the selected card brand.

Do I need a PIN to use my redeemed gift card?

Double-check the card number and ensure it’s a valid Choice Gift Card. If you have a different type of gift card, please visit the brand’s website to check the balance and details.

My gift card is not recognised.

Frequently Asked Questions

Enter the code found on the back of your gift card or in your email.

View your Choice Gift Card balance

You can redeem your Choice Gift Card directly on this page. To start, simply:1. Enter the 19-digit code on your card 2. Choose from a wide selection of available gift cards 3. Confirm your details and complete your order using the provided card number and PIN

How to redeem your Choice Gift Card

One of the biggest benefits of the Choice Gift Card is flexibility. During redemption, you’re allowed to pick several different gift cards.

Redeem your gift card for multiple options

If your selection includes e-vouchers, they’ll arrive by email within one hour after completing the process. Be sure to check your spam folder just in case. If nothing arrives, simply contact our support team via the online form.&nbsp;

Check Balance & Redeem

View your Choice Gift Card balance

How to redeem your Choice Gift Card

Redeem your gift card for multiple options

Choice Gift Card redeemed

Frequently Asked Questions