Cookie and Privacy Statement

At GIFTCARDS GROUP BV (“we”, “us”, “our”), your privacy is of the utmost importance. This privacy policy outlines how we collect, use, store, and share your personal information when you use our online gift card store at GIFT-CARD.COM/AU (“Website”). We are committed to complying with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and other applicable data protection laws.

GIFTCARDS GROUP BV is the data controller for personal information collected through our Website.

Contact Details:
Address: Ambachtsweg 6, 1474HW Oosthuizen, The Netherlands
Email: support_au@gift-card.com

We collect personal data through various interactions on our Website, such as when you create an account, place an order, or contact our customer service. The types of data we collect may include:

• Order and account details: Name, billing and delivery address, email address, and phone number
• Payment details: Securely processed via our payment providers – including gift card codes, transaction amounts, and invoice information
• Online activity data: IP address, browser type, operating system, and device identifiers
• Cookies and tracking data: As described in section 5
• Marketing and communications: Preferences for newsletters, promotional emails, and personalised offers (with explicit consent)
• Feedback: Submitted via surveys or customer service channels
• Optional location data: Only collected with your explicit consent

We only process your personal data for specific, lawful purposes in accordance with applicable legislation, including:

• Order fulfilment and customer support: Processing purchases, issuing invoices, dispatching orders, and resolving complaints
• Retention for support: Customer service data may be stored for up to five years to effectively manage disputes or inquiries
• Payment processing and fraud prevention: Securely handling payments via trusted providers such as PayPal, Klarna, Mastercard, Visa, and others
• Service improvement and analytics: Using anonymised and aggregated data (e.g., Google Analytics) to optimise the Website
• Marketing and personalisation: Sending newsletters and personalised offers only with your explicit consent
• Legal and regulatory compliance: Retaining data to meet legal obligations, manage disputes, and fulfil contractual responsibilities

Legal basis for processing: Consent, performance of a contract, legitimate interests (e.g., fraud prevention, service improvement), or compliance with legal obligations.

We use cookies and similar technologies to:

• Enhance your browsing experience by remembering your preferences
• Analyse Website usage to improve functionality
• Display personalised content and targeted advertisements (with your consent)

For more information, or to manage your settings, please refer to our cookie page or contact us.

We retain personal data only for as long as necessary for the purposes it was collected:

• Order processing: Data is retained for the duration required to fulfil your order and meet tax and legal obligations
• Customer support: Retained as needed to provide assistance and resolve issues
• Marketing and analytics: Preferences are stored until you modify or withdraw your consent
• When no longer required, data is securely deleted or anonymised

We only share your personal information with trusted third parties where necessary:

• Payment providers: Securely process transactions (we do not store full payment details)
• Delivery and logistics partners: Ensure correct delivery of physical gift cards
• IT and customer support providers: Host, maintain, and support our Website
• Marketing partners: Only with your explicit consent
• We never sell your personal data to third parties

If your data is transferred outside the European Economic Area (EEA), we apply appropriate safeguards such as standard contractual clauses or rely on adequacy decisions to protect your privacy.

Under applicable data protection laws (including the Australian Privacy Principles), you have the right to:

• Access your data
• Correct inaccurate or outdated information
• Request deletion of your data (“right to be forgotten”)
• Restrict processing
• Data portability
• Object to data processing
• Withdraw consent at any time

To exercise any of these rights, contact us at support_au@gift-card.com. We may request identity verification before responding.

We implement technical, organisational, and administrative measures to protect your personal data from unauthorised access, loss, misuse, or alteration.

We may update this policy from time to time to reflect changes in law or business practices. We encourage you to review this page periodically.

If you have any questions, requests, or concerns about this privacy policy, please contact us using the details provided above.

If you believe we have mishandled your data, you may file a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

This privacy policy reflects our commitment to safeguarding your privacy and ensuring a secure online experience. We value your trust and take data protection seriously.